Studio Policy

LESSON CANCELLATION         
If a student fails to attend their lesson or cancels with less than 24 hours’ notice, that lesson is forfeited; no make-up or refund will be given (with the exception of a family emergency, bereavement etc.). When a student cancels a lesson with at least 24 hours’ notice, a make-up credit will be issued. This make-up credit may only be used to book a different slot where another student has cancelled. It is the responsibility of the parent or student to use any given make-up credit, which they may do so by making a booking from the student portal on My Music Staff. Make-up lessons are not guaranteed or refundable, and are only able to be used while a student is enrolled (a student is considered enrolled when they have paid for the current school term). If the teacher has to cancel a lesson it will be refunded or credited monetarily.

SICKNESS
When a student has cold or flu symptoms they must notify the teacher in advance so they may have their lesson over Zoom; please do not attend when sick. Alternatively, the student may send theory work to be marked, or a recording of their playing.

PAYMENT
Tuition is booked and paid for by the school term. By enrolling in this studio, a student is reserving weekly lesson time for the term whether they attend or not. Payment must be made by the due date or a late payment penalty of $20.00 may be charged.

STUDENT RESPONSIBILITIES 
To gain the most benefit from lessons, students ought to practice regularly each week. If other commitments or circumstances prevent this, please inform the teacher. Please arrive and enter the studio at your scheduled lesson time. If students or parents need to speak in-person (exams, scheduling, etc.) please bring it up at the beginning of the lesson so there is time to address it.

LESSON TERMINATION
A student must give a notice of 14 days if they wish to stop lessons before a term is finished. No lessons within 14 days of the notice will be refunded. In the event a teacher dismisses a student, a refund would be given for the remaining lessons of term.